Q : What are the benefits of subscribing ? 
A : When you become a renter member you can contact owners directly, save house, apartment or bed & breakfast ads that interest you in your member's space and  create e-mail alerts in order to regularly receive details by e-mail of ads that satisfy your search criteria..

Q : I am having difficulty subscribing as a renter. What should I do?
A : If you have a problem, especially of a technical nature, send an e-mail to contact@casanuts.com  , giving us as much detail as possible about the problems that occurred. We will reply as quickly as possible.

Q : I would like more information than is provided by the ad. How can I get it? 
A : The ad is created by the owner and checked by our publishing team. With the exception of the price, the availability and the photos, the owner is free to decide whether or not they provide additional information. If you want further information about an ad (details on the rental conditions, arrival/departure times....) you should ask the owner directly. All you have to do is click the 'Contact owner' button in the ad. 

Q : Can I contact the owner by telephone?
R : If the telephone number is not displayed when you click 'Contact owner' it means that the owner has not provided their telephone number. If this is the case, we recommend that you ask them for it using the 'Contact owner' form. For a 1st contact, e-mail is as easy, fast and effective as the telephone and has considerably fewer constraints.

Q : I have contacted the owner and received no reply from them. What should I do?
A : Your owner may be absent for a few days... try again a few days later. If you still get no reply to your e-mails within about 6 days, send an e-mail to contact@casanuts.com. We will try to contact them for you.

Q : How can I finalise the rental agreement? 
A :To make it easier to conclude the rental, standard rental agreements and inventories are available in the owner member's space. Normally, you should receive them when your rental is agreed. If this is not the case, ask the owner to send them to you before confirming the reservation.

Q : I am renting very soon. What do I need to do about insurance?
A : You may be covered by your domestic third party liability policy when renting. This policy covers you for losses caused to third parties and will stop you loosing your deposit if there is any damage to the property.  

Q: Can I, as a renter, evaluate the owner?
A : Of course, it’s essential so that future renters can refer to the evaluations. To do this, you ask the owner if you can do an evaluation and you will receive a form where you have to evaluate three factors: conformity of the description, quality of the welcome and general satisfaction. You can also write your comments or a testimonial and they will be added to the owner's visitor's book. It is important that evaluations are done with a positive spirit and with mutual respect.

Q: If renters can make evaluations, why can't owners evaluate renters?
A : We have implemented evaluation systems so that both parties can perform evaluations. The owner asks the renter who sends them a form to be completed and the evaluation is based on three factors: respect for the premises, quality of the contact and general satisfaction. They also have the option of adding personal comments. We recommend that you are as objective as possible when making your evaluations.

If you have not found an answer to your question, send us an e-mail at the following address: contact@casnauts.com. We will reply as quickly as possible.